Below FAQ are some common concerns of our custiners before purchasing our sweets.
If you have other questions, please just send it to hello@freezedriedsweets.co.uk.
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- About Freeze Dried Sweets
- Wholesale
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About Freeze Dried Sweets
Freeze Dried Sweets tastes sweeter and richer than the original, as they are more concentrated due to the loss of water natural in freeze-drying. The sweets may puff up or “explode” and no longer look like the original. The benefit of freeze-drying your sweets is that it makes your sweets taste even better than before.
Because the word freeze is used in freeze-dried food, some may think that once preserved, freeze-dried foods have to remain frozen—this is not true. You can keep freeze-dried foods at room temperature. Once the freeze-drying process finishes, there is no more need to keep them cold.
Wholesale
Thank you for your inquiry about shopping with us online. While our primary focus is serving registered businesses, we value the interest of individual consumers like yourself. We would be delighted to assist you with your needs.
If you are an individual consumer interested in our products/services, we invite you to reach out to our customer support team directly. We understand that your requirements may differ from those of businesses, and we are here to provide guidance and explore how we can best meet your needs.
Our dedicated customer support team can discuss available options, pricing, and any special considerations for individual consumers. Please don't hesitate to contact us so that we can assist you in making the most informed decision and ensure you have access to the products/services you desire.
Yes, there is a minimum spend requirement for orders placed on our website. All orders must be over £150, excluding VAT, to be processed. This minimum spend ensures that we can efficiently handle and fulfill your order while providing you with the best possible service. If you have any questions or need further assistance, please feel free to reach out to our customer support team, and they will be happy to assist you.
If you want to order less than £150 please visit our retail site
Yes, we do sell our products/services overseas. We have a global presence and are committed to serving customers worldwide. Whether you're located within our home country or in another part of the world, we can arrange for the delivery of our products/services to your international location.
Please note that shipping fees, delivery times, and any applicable customs or import duties may vary depending on your location. To get more specific information about shipping to your particular overseas destination and any associated costs, please reach out to our customer support team, and they will be happy to assist you with your international order.
The delivery time for your order is dependent on a few factors. At Freeze Dried Sweets, we take pride in crafting our sweets to order, ensuring the freshest and highest quality products. Once your order is placed and payment is received, we begin the process of making your sweets specifically for your order.
As a result, please allow for a production time of aound 1 week after payment confirmation. After production, standard shipping times will apply. For orders within our domestic region, this typically next business day, and for international orders, it may take longer, usually ranging from 7 to 10 business days.
It's important to note that these are approximate timeframes, and the actual delivery date may vary depending on factors such as size of order, customs processing, local holidays, and unforeseen delays in transit.
We understand the importance of transparency when it comes to product ingredients and information. To accommodate your needs, we include all ingredient labels for all bags and barcodes are available on request.
This allows you to have access to detailed ingredient information and facilitates easy product tracking and inventory management.